01. Order Processing

All orders are typically processed and shipped within 5 business days after an order is placed.

Once shipped, the estimated delivery time is 10–20 business days, depending on destination, local carrier services, and customs processing, if applicable.

Delivery times are estimates only and may be affected by circumstances beyond our control, including customs inspections, severe weather, public holidays, and carrier-related delays.

02. Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation Email containing your tracking number.

You can track your shipment using your tracking number at:

www.17track.net

03. Shipping Rates

Shipping costs are calculated at checkout based on your delivery destination, the items in your order, the selected shipping method, and any applicable promotional offers.

The final shipping cost will be displayed before you complete your purchase.

Any customs duties, taxes, or import fees imposed by your country or region are the responsibility of the customer unless otherwise stated.

04. Shipping Destinations

We currently ship to customers worldwide.

If we are unable to ship to your location due to carrier or logistics restrictions, our Customer Support team will contact you promptly to discuss alternative arrangements or issue a full refund if necessary.

For questions about shipping availability, contact Customer Support at service@handnivo.com.

You may also use the customer service email address or telephone number provided in your Order Confirmation Email.

05. Changing Your Shipping Address

If you need to change your shipping address, please contact Customer Support as soon as possible.

Once an order has entered processing or has been shipped, we are unable to modify the shipping address.

06. Shipping to an Alternate Address

You may have your order shipped to an address different from your billing address.

Please ensure that all shipping information is accurate before completing your purchase.

07. Shipping Methods

Orders are processed and shipped during normal business days (Monday through Friday), excluding weekends and public holidays. Orders placed on Saturdays, Sundays, or public holidays will begin processing on the next business day.

To provide faster and more efficient delivery, some products may be shipped directly from our domestic warehouses, while others may be manufactured and shipped from facilities located in the United States, Canada, and Australia, depending on inventory availability.

We work with international shipping carriers, including FedEx, DHL, UPS, EMS, SF Express, and their local delivery partners to provide worldwide delivery.

08. Lost or Delayed Packages

If your order has not arrived within the estimated delivery period, please contact Customer Support.

We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue as quickly as possible.

Although we cannot guarantee carrier transit times, we will make reasonable efforts to help locate your package and provide updates about its status.

09. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error, contact Customer Support immediately. We will do our best to update your order before processing or shipment.