To place an order:

1. Select the product you want and click "Add to Cart".
2. Proceed to checkout and enter your shipping and payment information.
3. Review your order details and complete your payment.

Once your order is successfully placed, you will receive an Order Confirmation Email with your order number and purchase details.

If you experience any checkout issues, contact service@handnivo.com.

After completing your order, you should receive an Order Confirmation Email containing:

• Your order number
• Product details
• Shipping information
• Payment confirmation

If you do not receive the email, check your spam or junk folder. If it is still missing, please contact Customer Support.

We accept order changes and cancellations before 11:00 PM (PDT, GMT-7) on the same day the order is placed.

Please contact us as soon as possible if you need a change.

Once an order has entered processing or has been shipped, we are unable to modify or cancel it.

We accept secure payment methods available during checkout. Depending on your region, available options may include:

• Credit and debit cards
• PayPal
• Apple Pay
• Google Pay
• Other available regional payment methods

Payment options may vary based on your location.

Yes. Payments are processed through secure third-party payment providers.

We do not store your complete payment card information. Payment details are handled according to applicable industry security standards.

1. Enter your discount code in the designated field during checkout.
2. Click "Apply".
3. Confirm the discount has been applied before placing your order.

Only valid promotional codes can be applied.

Orders are usually processed within 5 business days after payment confirmation.

After shipment, delivery generally takes approximately 10–20 business days, depending on the destination, carrier availability, customs processing, and other external factors.

Delivery times are estimates and may be affected by circumstances beyond our control.

Yes. We currently ship to many destinations worldwide.

Shipping availability and costs are calculated at checkout based on your destination and order information.

After shipment, you will receive a Shipping Confirmation Email containing a tracking number.

Use the tracking number to check your delivery status.

Tracking updates may take some time to appear after shipment.

If your tracking information remains unchanged for an extended period, please contact Customer Support so we can assist you.

We accept return requests within 14 days after you receive your order.

To qualify for a return:

• The product must be unused and in its original condition.
• Original packaging must be included.
• Proof of purchase is required.

Please contact Customer Support before sending a return.

Before returning an item, please contact:

service@handnivo.com

After approval, Customer Support will provide the applicable return shipping address and detailed instructions.

Please contact Customer Support as soon as possible. Under our Return & Refund Policy, damaged, defective, or incorrect items should be reported within 48 hours of delivery.

Please provide:

• Your order number
• Clear photos of the item and packaging
• A description of the issue

Our team will review the request and assist you.

After receiving and inspecting your returned item, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method within 5–15 business days.

Your bank or payment provider may require additional processing time.

We make every effort to display product images and colors accurately.

However, colors may vary slightly depending on your screen settings and device.

Contact Customer Support with your order number and clear photos of the damaged item and packaging.

Please report the issue within 48 hours of delivery, as stated in our Return & Refund Policy.

We will review your request and provide assistance.

We respect your privacy and take reasonable measures to protect your personal information.

Information may be used for order processing, customer support, service improvement, and other purposes described in our Privacy Policy.

For questions about orders, products, shipping, returns, or other inquiries, please email:

service@handnivo.com

Customer service contact information is also included in your Order Confirmation Email for convenient reference.