Privacy Policy

HANDNIVO · LEGAL INFORMATION

Privacy Policy

Learn how we collect, use, share, and protect information when you visit or shop at Handnivo.

Last Updated: October 2026

Thank you for visiting handnivo.com, operated by Shijiazhuang Chaokeli E-Commerce Co., Ltd. ("Company," "we," "our," or "us").

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or use our services.

By accessing or using our website, you acknowledge the collection, use, and disclosure practices described in this Privacy Policy.

01. Information We Collect

We may collect personal information when you visit our website, place an order, create an account, contact us, or use our services.

Information You Provide

This may include:

  • Full name
  • Email address and telephone number
  • Billing and shipping addresses
  • Payment information
  • Order details and purchase history
  • Information shared with Customer Support

Payment information is processed securely through third-party payment providers. We do not store complete payment card details.

Information Collected Automatically

When you browse our website, we may collect:

  • IP address
  • Browser type, device information, and operating system
  • Pages visited and browsing activity
  • Time spent on our website
  • Referring websites
  • Cookies and similar technology information

This information helps us understand customer preferences, improve website performance, and provide a better shopping experience.

02. How We Use Your Information

We may use personal information to:

  • Process, confirm, manage, fulfill, and deliver orders.
  • Send order confirmations, shipping updates, and transaction-related messages.
  • Process payments and help prevent fraudulent activities.
  • Handle returns, refunds, and customer service requests.
  • Respond to questions and provide Customer Support.
  • Improve our website, products, services, and customer experience.
  • Send promotional emails and marketing communications when permitted.
  • Provide personalized content, offers, and advertising.
  • Analyze website traffic and customer behavior.
  • Maintain the security and integrity of our website.

03. How We Share Your Information

We do not sell, rent, or trade your personal information.

Service Providers

We may share information with third-party providers as necessary to operate our business, including:

  • Payment processors
  • Shipping and logistics providers
  • Order fulfillment partners
  • Website hosting providers
  • Analytics providers
  • Advertising and marketing partners
  • Customer support service providers

These third parties may access information only as necessary to perform services on our behalf.

Legal Requirements

We may disclose information when required by law, legal processes, government requests, or when necessary to protect our rights, safety, property, customers, or business operations.

04. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your website experience.

These technologies may help us:

  • Remember your preferences.
  • Keep items in your shopping cart.
  • Understand website usage.
  • Measure website performance.
  • Improve products and services.
  • Provide more relevant advertising and marketing communications.

We may use third-party analytics and advertising services that use cookies, pixels, or similar technologies to collect website visit and advertising performance information.

You may control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

05. Payment Information

All payments are processed through secure third-party payment providers.

We do not collect or store complete credit card information. Payment details are handled according to the privacy policies and security practices of the relevant payment providers.

06. Marketing Communications

With your consent or where permitted by applicable laws, we may send promotional emails, product updates, special offers, and other marketing communications.

You may unsubscribe at any time using the unsubscribe option included in marketing emails.

You may also contact Customer Support to request removal from marketing communications.

07. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

08. Your Privacy Rights

Depending on applicable laws and your location, you may have certain rights concerning your personal information, including the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of personal information.
  • Request information about how data is collected and used.
  • Withdraw consent where applicable.

To exercise applicable privacy rights, please contact Customer Support.

09. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of those websites. We encourage you to review their privacy policies before providing personal information.

11. International Data Transfers

Your personal information may be processed, transferred, and stored by our service providers in different countries where they operate.

By using our website, you acknowledge that information may be transferred internationally when necessary to provide our products and services.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, services, or applicable legal requirements.

Updates will be posted on this page. We encourage you to review the policy periodically to stay informed about our privacy practices.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact Customer Support using the information below.

PRIVACY INQUIRIES

Contact Information

Email: service@handnivo.com

Company: Shijiazhuang Chaokeli E-Commerce Co., Ltd.

Address: Room 2002, Unit 1, Building 8, Sanlitun Community, Shijiazhuang, Hebei, China

Website: handnivo.com